Terms of service

Terms and Conditions

Effective Date: August 1, 2025

Welcome to Kazumi Nippon Coffee. We are so glad that you are here. Make yourself comfortable and have a good time, but please follow our terms. 

PLEASE READ THE FOLLOWING TERMS OF SERVICE CAREFULLY. BY ACCESSING OR USING OUR SERVICES, YOU HEREBY AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS AND TERMS INCORPORATED HEREIN BY REFERENCE. IT IS THE RESPONSIBILITY OF YOU, THE USER, TO READ THE TERMS AND CONDITIONS BEFORE PROCEEDING WITH A PURCHASE.

The present terms and conditions (this “Terms of Use” or “Terms”) is a legal agreement between you (the “Customer”, “You”, “Your”) and Oracle Cabling INC (hereinafter “Kazumi Coffee” "Company," "We," "Us," "Our"). These terms govern your use of our website https://kazumicoffee.com/ (“Our Website”).

1. General Terms

By utilizing the Services and/or creating an account with us, you acknowledge and consent to the binding nature of the Terms (including the Privacy Policy). Furthermore, you commit to comply with all the operational rules, policies, and procedures published. It is important to note that we reserve the right to modify these terms as deemed necessary.

2. Product Information

All products offered for sale on Our Website are custom-produced to meet the specific requirements. In light of the bespoke nature of these products, it is acknowledged that there may be slight variations in appearance from one product to another. Such variations are inherent to the custom production process and do not constitute a defect or deficiency in the product. By purchasing our products, you accept and agree to these potential variations as a standard aspect of the custom production process.

3. Pricing and Payments

All prices displayed on the website are denominated in United States Dollars (USD) and are subject to modification without prior notification. Full payment is required at the time of order placement, and no orders shall be processed until such payment has been received in its entirety.

4. Shipping and Delivery

• All Kazumi products are custom-made and produced after your order is placed.
• Estimated production and delivery is approximately 25–50 days from the date of purchase. This is an estimate, not a guaranteed delivery date.
• Because items are produced overseas and imported to our U.S. headquarters before shipping, customs and import processing may extend this timeline.
• If your order takes longer than estimated, contact us through any of our channels and we will provide the current status and the next shipment date. If you agree to that date, we continue your order. If you prefer not to wait, any cancellation is handled under Section 5.
• If a delay is caused by incomplete or non-English shipping information, the production and delivery timeline pauses until correct details are provided.
• Shipping times and costs may vary based on your location and shipping method.
  

We reserve the right to update or change the shipping carrier and service at our discretion, based on speed, availability, and price, to ensure the most efficient delivery of your order.

5. Cancellations, Returns & Refunds

Each Kazumi unit is custom made to order. These terms reflect the craftsmanship, materials, and dedicated production involved in every piece. These terms apply consistently worldwide, to the fullest extent permitted by law.

5.1. Order Cancellations (Before Shipping)

 

• Cancellation within 1 day: If you request to cancel within 1 day of placing your order, you receive a full (100%) refund.
• Cancellation after 1 day: Because each unit is custom-made and production begins promptly, cancellations after 1 day — including where an order is delayed — are refunded at 45% of the order value; we retain 55% to cover materials and work already performed.

5.2. Returns

To return an item, email us within 7 days of delivery before sending anything back. Returns are accepted only if the item is unused and in its original packaging. Once we approve and receive the item, it is inspected and refunded at 45% of the order value.

5.3. Refund processing

Approved refunds are issued to your original payment method within 30 days.

5.4. Damaged on arrival

Notify us within 5 days of delivery with photos and we will arrange a replacement at no extra cost.

5.5. Defects & Support

• If you experience a functional issue, please email customer@kazumicoffee.com.
• We provide guidance, replacement parts, or solutions to ensure your unit performs as intended.

5.6. Refused or undeliverable packages

If you refuse delivery, or a package is returned to us as undeliverable, you are responsible for all costs of returning, handling, disposing of, or re-shipping the order, and for any damage that occurs during return transit. These costs are deducted from any refund, in addition to the 55% retained for custom production.

5.7. Disputes and chargebacks

The 55% retained for custom production reflects materials and work performed. If a payment provider reverses this amount through a dispute or chargeback, you agree that Kazumi Coffee may pursue recovery of that amount, plus reasonable costs.

5.8. Waiver of Statutory Rights

Kazumi Nippon Coffee products are custom-made to order. As such, they are exempt from standard cancellation or return rights that may apply to mass-produced goods, including the European Union’s 14-day right of withdrawal.
To the fullest extent permitted by law, by completing your purchase you acknowledge and agree that you are commissioning a custom product and therefore waive any statutory rights to cancellation or refund that would otherwise apply to non-custom goods.
Kazumi Nippon Coffee is a registered business in New York, USA. Under New York law, businesses are not required to accept returns or refunds when this policy is clearly disclosed, as it is here.

5.9. Limitation of Liability

To the maximum extent permitted by law, Kazumi Nippon Coffee’s liability is limited exclusively to the remedies set forth in this policy. Under no circumstances shall Kazumi Nippon Coffee be liable for incidental, consequential, or indirect damages arising from your purchase or use of our products.
Your sole and exclusive remedy for damaged or defective products is replacement or support as described in this policy.

5.10. Acknowledgment

By placing an order with Kazumi Nippon Coffee, you acknowledge and agree to the following:

• Awareness of Policies – You confirm that you have read, understood, and accepted all policies, terms, and conditions set forth by Kazumi Nippon Coffee, including but not limited to our Return & Refund Policy, Limitation of Liability, and Shipping Policy.
• Deemed Acceptance – Your placement of an order constitutes acceptance of these policies. You are deemed fully aware of and agree to abide by all terms and conditions outlined at the time of your order.
• Responsibility for Understanding – It is your responsibility to review and understand these policies prior to placing an order. By proceeding with your purchase, you waive any claims of ignorance regarding these terms.
• Binding Agreement – This acknowledgment is binding upon you and your successors, assigns, and legal representatives.

Thank you for choosing Kazumi Nippon Coffee

5.11. Definitions

All references to “days” in these Terms mean business days, excluding weekends and public holidays in the United States and Japan.

6. Order Issues

If you experience any issues with your order, such as damage in transit or receiving the wrong item, please contact us at customer@kazumicoffee.com. These situations are handled as described in Section 5.

7. Intellectual Property

All content contained within Our Website, including but not limited to product designs, images, logos, and textual material, is our exclusive property and is protected under applicable copyright and trademark laws. Any reproduction, distribution, or utilization of said content, in whole or in part, is strictly prohibited without our prior express written consent.

8. Limitation of Liability

• Kazumi products are made of borosilicate glass and are used with heat, which carries inherent risks of breakage or burns. You are responsible for handling them safely and for following any care, handling, or safety instructions we may provide.
• Kazumi Coffee is not liable for any injury, damage, or loss resulting from misuse, mishandling, dropping, accident, sudden temperature changes, or failure to handle the product safely.
• To the maximum extent permitted by law, Kazumi Coffee is not responsible for any indirect, incidental, or consequential damages; total liability is limited to the amount you paid for the product.
• Nothing in these Terms limits any liability that cannot be limited under applicable law.
  

9. Governing Law

These Terms and Conditions are governed by the laws of the State of New York, and the state and federal courts located in New York will have jurisdiction over any dispute, except where applicable law allows a consumer to bring a claim in their home state.

10. Miscellaneous

Modification. We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Services. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services. We cannot guarantee the Services will be available at all times.

Entire Agreement. These Terms and any operating rules posted by us on the Services constitute the entire agreement and understanding between you and us. 

Waiver. Our failure to exercise or enforce any right or provision of these Terms shall not operate as a waiver of such right or provision. These Terms operate to the fullest extent permissible by law. 

Assignment. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. 

Severability. If any provision or part of a provision of these Terms is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Terms and does not affect the validity and enforceability of any remaining provisions. 

You agree that these Terms will not be construed against us by virtue of having drafted them. You hereby waive any and all defences you may have based on the electronic form of these Terms and the lack of signing by the parties hereto to execute these Terms.

11. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

Email: customer[@]kazumicoffee.com

Thank you for choosing Kazumi Coffee! We appreciate your support and look forward to serving you