Return & Refund
Return & Refund FAQ
Can I cancel my order?
Yes, we accept cancellations. Since every Kazumi unit is custom made, special terms apply. For details, please contact us at customer@kazumicoffee.com.
Can I return my Kazumi Coffee Maker?
Yes, returns are accepted if your unit is unused and still in its original packaging. Just email customer@kazumicoffee.com within 7 days of delivery and we’ll guide you through the steps.
Can I refund my order?
Yes, refunds are provided once the order is returned to us and inspected. Please contact us at customer@kazumicoffee.com for assistance.
What if my order arrives damaged - can I get a replacement?
Yes. If your order arrives damaged, notify us within 5 days with photos and we’ll arrange a replacement at no extra cost.